Privacy Policy

Faith Behavioural Health is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you come to Faith Behavioural Health in-person, access our telehealth services, or visit our website.

By using our services, you agree to the practices described below.

Scope of This Policy

This Privacy Policy applies to all patients visiting our clinic locations in person, as well as website visitors using Faith Behavioural Health’s services, including telehealth appointments, digital communications, and our website at Faith Behavioural Health. It explains how we handle both personal and protected health information (PHI), in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We collect information in two categories:

Personal Information

This includes:

• • Name, date of birth, gender

• • Email address, phone number, and mailing address

• • Insurance details

• • Payment and billing information

Health Information (PHI)

This includes:

• • Medical history

• • Symptoms and conditions

• • Diagnosis, treatment plans, and prescriptions

• • Provider notes and consultation records

We only collect information that is relevant to providing you with high-quality, secure medical care.

How We Use Your Information

We use your information to:

• • Provide virtual primary care and telehealth services

• • Schedule appointments and send appointment reminders

• • Process insurance claims and payments

• • Communicate securely with you and your providers

• • Improve our services and ensure patient safety

• • Comply with legal or regulatory obligations

Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may share your information with:

• • Licensed providers and staff involved in your care

• • Insurance companies for billing and reimbursement

• • Pharmacies to fill prescriptions

• • Laboratories or imaging centers (when ordered by your provider)

• • Third-party service providers (e.g., HIPAA-compliant tech partners) supporting our platform

• • Legal or regulatory bodies, only when required by law

All third parties we work with are contractually obligated to protect your privacy and follow HIPAA guidelines.

Data Security

Faith Behavioural Health uses industry-standard safeguards to protect your personal and health data, including:

• • Encrypted communications

• • HIPAA-compliant platforms

• • Secure data storage

• • Limited access to sensitive information

We regularly update our systems to prevent unauthorized access, data breaches, or loss of information.

Your Rights as a Patient

You have the right to:

• • Access and request a copy of your health records

• • Request corrections to your medical information

• • Limit how your health data is shared

• • Receive a record of disclosures made

• • Withdraw consent or revoke authorization (where applicable)

To exercise these rights, please contact us using the information at the end of this policy.

Use of Cookies and Website Analytics

We may use cookies and third-party tools (such as Google Analytics) to:

• • Understand how visitors use our website

• • Improve website performance and user experience

• • Collect non-identifiable usage data (browser type, pages visited, etc.)

This data is not linked to your personal health records and is used strictly for internal purposes.

Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect or store personal information from individuals under 18. If we become aware that we have collected such information, we will take appropriate steps to delete it.

Policy Updates

We may update this Privacy Policy as needed to reflect changes in the law, our services, or technology. The most current version will always be available on our website with the effective date. Continued use of our services indicates your agreement to the updated policy.

Contact Us

For questions about this Privacy Policy or your personal data, please contact:

Faith Behavioural Health

4300 Punjab Way, Suite 140, Frisco, TX 75034 1400 Coit Rd, Building 22, Suite 2204, McKinney, TX 75071 Frisco Office: (469) 530-2244 | McKinney Office: (469) 397-4234 Fax Frisco: (469) 804-9311| Fax McKinney: (469) 319-8363 Faith Behavioural Health provides trusted behavioral health and telehealth services for individuals and families across Texas. Compassionate, confidential, and personalized care—wherever you are.

Clinic Hours

Monday to Saturday 8:00 am – 5:00 pm